Return and Refund Policy

Last updated: July 24, 2026

At The Pool Table Dr., we want you to be satisfied with your purchase. Because we sell everything from small accessories to large, special-order and professionally installed products, return eligibility depends on the type and condition of the item.

Standard Merchandise Returns

Stock merchandise may be returned within 30 days of delivery or pickup if it is:

• Unused, unassembled and uninstalled
• In its original packaging
• Complete with all parts, accessories and documentation
• Accompanied by proof of purchase

Customers must contact us before returning any merchandise. Returns sent or delivered without prior authorization may be refused.

Large Products

Approved returns of pool tables, game tables, hot tubs, saunas, outdoor kitchens, furniture and other oversized merchandise are subject to a 20% restocking fee.

The customer is responsible for return delivery, freight, disassembly and removal costs unless the product was damaged, defective or incorrect when received.

Large products must be unused, uninstalled and in resalable condition to qualify for return.

Special Orders and Final-Sale Products

The following purchases are final sale and cannot be returned or refunded:

• Special-order, custom-made or personalized products
• Products ordered in a customer-selected size, finish, color, fabric or configuration
• Installed, assembled or used products
• Clearance, closeout, floor-model and pre-owned merchandise
• Opened chemicals, water-treatment products and other consumable goods
• Gift cards
• Delivery, assembly, installation, moving and service charges after the work has been performed

These restrictions do not apply when merchandise arrives damaged, defective or materially different from what was ordered.

Order Cancellations and Deposits

Stock-item orders may be canceled for a full refund before they have shipped or been scheduled for delivery.

Special orders may be canceled for a full refund only before the order has been submitted to the manufacturer or supplier. Once a special order has been submitted, deposits and payments are nonrefundable unless required by law or approved by The Pool Table Dr.

Any legally required cancellation rights remain in effect.

Damaged, Defective or Incorrect Products

Please inspect all merchandise at delivery or pickup. Visible damage or missing items should be noted on the delivery paperwork before accepting the order whenever possible.

Report damaged, defective or incorrect merchandise within 48 hours by contacting us at Yogi@thepooltabledr.net or 719-960-8223. Please include your order number, a description of the problem and clear photographs.

We will work with you to arrange repair, replacement, replacement parts or a refund, depending on the circumstances. Manufacturer warranty claims may be handled according to the applicable manufacturer’s warranty.

Do not discard packaging or damaged merchandise until we provide instructions.

Shipping Delays and Unavailable Merchandise

We will provide estimated shipping and delivery dates when available. Manufacturer schedules, freight delays and product availability may affect those estimates.

If we cannot ship an online order within the promised timeframe—or within 30 days when no shipping timeframe was provided—we will notify the customer and offer the choice to accept the delay or cancel the unshipped order for a full refund.

Return Process

To request a return, contact:

The Pool Table Dr.
Email: Yogi@thepooltabledr.net
Phone: 719-960-8223

Please provide your name, order number, item being returned and reason for the return. If approved, we will provide return instructions. Merchandise should not be returned to a manufacturer or supplier unless we specifically instruct you to do so.

Refunds

We will inspect returned merchandise and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable restocking fee, return shipping, freight, pickup or other authorized charges. Original delivery and installation charges are nonrefundable after those services have been performed.

Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may require additional time to post it to your account.

Exchanges

Approved exchanges are subject to the same eligibility requirements as returns. Any price difference, delivery charge, restocking fee or installation cost must be paid before the replacement product is delivered or installed.

Legal Rights

This policy does not limit any rights or remedies provided by applicable federal, state or local law.